Key Holder/Supervisor

We are looking for a Key Holder/Supervisor (32 hour contract) to join our "Moss" Team at Brent Cross Shopping Center.

Purpose of the role • As a senior member of the team, you will be accountable for opening and closing the store in the absence of management • Cashier balancing at the end of the day and ensuring correct procedures are followed • You deliver an exceptional customer experience instore by putting the customer at the forefront and confidently offer sartorial, individual bespoke advice. • Actively greets, assists, and sells in a professional and passionate method that reflects and promotes our Brand Values. • You have strong product knowledge and understand our Brand’s Omni-Channel strategy including social channels for all our services; Hire, Tailor Me, and Retail. And be able to proactively use this information towards enhancing the customer experience. • You will be aware of individual and store targets and take advantage of all selling opportunities to support key business KPI’s. • You will be aware of external opportunities that could improve store performance and provide the best customer experience that actively promotes feedback from Feefo and Trust Pilot. • You will assist store management with high level of stockroom/back area housekeeping including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss. • You will support store management with the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately. To be successful, you will have – • Previous retail, hospitality, or customer service experience along with an excellent understanding of the fashion industry • Strives for continuous improvement through driving personal development. • Has a strong work ethic, places importance on effective usage of time. • Self-motivated, adaptable, resilient. • A passionate & professional team player. • Excellent communication skills • Passion for our product and promote the brand in a positive, proactive manner.

To apply, please send your CV to: vesta.ambrose@gmail.com or call on 07506 112315