Supervisor

Our Role

You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.

You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.

What you'll be doing

Supervise the team to optimise the customer experience as part of TWC multi-channel strategy

Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance

Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner

Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand

Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc

Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling

Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.